Terms & Conditions

Terms and conditions for purchasing and playing the game(s) and using the HintHunt Website


1.1. The website https://hinthunt.co.uk is owned and operated by HintHunt (HintHunt Unlimited Ltd.). The company holds the right to amend or vary these Terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice.
1.2. The hereinafter terms apply to the use by any visitor of the HintHunt Website and should be read carefully before any use.
1.3. HintHunt does its best to supply you with the most current and accurate information on its website.
1.4. The HintHunt’s website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
1.5. You are not permitted to link to or use all or any part of the HintHunt’s website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
1.6. You accept that the Internet is not fully secure. HintHunt will take all appropriate steps to protect the security of any payment card information though HintHunt shall not be liable for any damage that you may suffer as a result of the loss of confidentiality of any such information.
1.7. HintHunt shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.


2.1. Nothing in these terms and conditions is intended to affect your statutory rights.
2.2. The game is designed for a team of 3-5 people per room.
2.3 The trade marks and logos displayed on the website are the property of HintHunt. You are not permitted to use these without the prior written permission of HintHunt and you accept that any such use may constitute an infringement of the relevant proprietor's rights.
2.4. These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.
2.5. Nothing contained in any contract is intended to be enforceable pursuant to the contracts (Rights of Third Parties) Act 1999 by any third party.
2.6. All the terms of any contract are included or assigned to within these terms and conditions.
2.7. HintHunt's website may contain hyperlinks to third party websites. The operation of those websites is out of HintHunt's control and you use them at your own risk.
2.8. HintHunt collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected.
2.9. Due to limited reception area HintHunt recommends teams to arrive on time, not earlier than 5 minutes and not later than the beginning time of the booking.
2.10. Due to the nature of the game no recordings can be taken inside the room.
2.11. HintHunt expects her visitors not to disclose any details of the game directly or indirectly to the public.
2.12. HintHunt may contact you from time to time with offers and promotions via email or phone.
2.13. HintHunt is entitled to charge the guests for any damage, which is intentional or caused by misuse of items.
2.14. While your are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees having security responsibilities.
2.15. HintHunt doesn’t tolerate any kind of bullying or harassment towards its employees.


3.1. The only language available for the conclusion of a contract online is English.
3.2. Only person(s) who are at least 18 years of age are permitted to book a Game.
3.3. It is your responsibility to check that any Games issued to you are accurate.
3.4. Any purchase of Game is only valid when processed by HintHunt.
3.5. If you wish to transfer your Game(s) into someone else’s name, you must contact HintHunt by either email or telephone at least two hours before the start of the game. HintHunt may refuse this facility.
3.6. Games may not be transferred or resold for commercial purposes or at a premium. If a Game is transferred or resold in breach of this condition, the bearer of the Game or the person claiming the right to attend the event will be refused admission to the game.
3.7. You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting an Online Booking Form you warrant to HintHunt that all details supplied by you are true and accurate.
3.8. You receive the confirmation of your booking via email only. HintHunt is not sending confirmation via post or text message.
3.9. Online bookings can only be made up to 90 days in advance, exception may happen if contacting HintHunt via email or phone.
3.10. A booking becomes a no-show and entry will be declined if the team is late 30 minutes or more. In such a situation the money is not refundable and the booking is not changeable.


4.1. The price (excluding VAT) of a game is stated on the HintHunt website of the Booking section.
4.2. The price is set according to number of people in a room (maximum 5 persons) and to the timing of the week.
4.3. Bookings can be made online on the HintHunt website, via phone, email or in person.
4.4. Any major credit or debit card and also PayPal account is accepted to settle the payment.
4.5. Full payment is required at the time of booking.
4.6. HintHunt is a live event so once the booking is confirmed refunds, cancellations or reschedules are not accepted.
4.7. In case less people attending the game than it is booked for the price difference will not be reimbursed.
4.8. If more people attending the game than it is booked for (up to 5 persons a room) the price difference can be settled upon arrival to the game.


If you need to contact HintHunt you can do so using any of the following methods:
- Email: iwouldliketo@hinthunt.co.uk
- letter: HintHunt, 72-76 Eversholt Street, NW1 1BY


6.1. Each HintHunt player will be instructed before their game by their assigned local GameMaster. After learning the rules of the game, each player will participate in the game at their own risk. Also, HintHunt is not liable for any (personal or equipment) damages caused by game room misuse or not following the rules described before the game.
6.2. If you are late for more than 30 minutes of the original time of your booking, the reservation becomes a no-show automatically and you won’t be able to start your game. To re-book another slot must be of your own expenses and according to current availability.
6.3. People under influence of alcohol or undescribed drugs might be turned away and their game stated as no-show.
6.4. Drinks and food may not be brought into the Game Rooms.
6.5. To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address.
6.6. Children age of between 9- 15 has to be accompanied at least by 1 adult per game, children under the age of 9 are not permitted to enter the Game Rooms.
6.7. HintHunt suggests customers to wear comfortable clothing for the game therefore high-heeled shoes are not recommended.


Throughout March 2019, HintHunt London will host a series of riddles competition on its Instagram, Facebook and Twitter accounts. The prize offer will be a free voucher for a game for four people valued at more than £100. The competition will run as follows:
● Instagram: 7 – 12 March 2019
● Facebook: 14 – 19 March 2019
● Twitter: 21 – 26 March 2019

Each competition will run for the duration of six days, from the time it is announced by a post on the relevant social media account until 11.59pm the Tuesday after.
To enter, participants must follow @HintHuntLondon, answer the riddle, tag two friends they would like to play the escape game with and share the HintHunt London competition post.
The winners will be selected a week after by the HintHunt London team that will value the answers based on:
● Riddles being answered correctly
● How creative the answers are
HintHunt London will contact the winner by direct message (DM) to obtain an email address in order to email the free voucher code with its own T&C’s (instructions on how to use it and expiry date).

The Promoter is HintHunt Unlimited Ltd, operating as HintHunt London (company number 08598898) registered at 72-76 Eversholt Street, London NW1 1BY.
7.1. The competition is open to residents of the United Kingdom aged 16 and over.
7.2. There is no entry fee and no purchase necessary to enter this competition.
7.3. By entering this competition, an entrant is indicating her/his agreement to be bound by these terms and conditions. In addition, an entrant is indicating her/his agreement to be bound by the terms and conditions of the voucher, if applicable.
7.4. Multiple entries from the same person are allowed throughout the duration of the competition.
7.5. The overall competition will run every six days from 7 – 28 March 2019 on the different social media platforms. Each competition will open at the time it is announced on the social media platform and will close at 11.59pm on the sixth day after it is announced. After this time, no further entries to the competition will be permitted.
7.6. No responsibility can be accepted for entries not received for whatever reason.
7.7. To enter, participants must follow @HintHuntLondon on the relevant social media platform, answer the riddle, tag two friends they would like to play the escape game with and share the competition post.
7.8. The Promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Promoter’s control. Any changes to the competition will be notified to the entrants as soon as possible by the Promoter.
7.9. The prize is as stated, and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
7.10. Winners will be chosen by the HintHunt London team that will value the answers based on riddles being answered correctly and how creative the answers are. These will be verified by the Promoter to have met the terms of entering the competition.
7.11. The winner will be notified by direct message (DM) on the relevant social media account within 24 hours of the closing date and ask for an email address to be provided for receiving the e-voucher. If the winner cannot be contacted or does not provide a valid email address within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
7.12. The HintHunt London team will notify the winner and send the e-voucher to book a free game for four people via mail.
7.13. The Promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
7.14. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
7.15. The winner agrees to the use of her/his name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
7.16. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter, Instagram or any other Social Network. You are providing your information to HintHunt London and not to any other party.